Premium Devotional Travel for Devotees
Premium Devotional Travel for Devotees
Last Updated: 16 August 2026
At MyYatraa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, contact us, enquire about our services, book a Yatra or otherwise interact with MyYatraa.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
MyYatraa is a devotional travel and pilgrimage company offering curated group and private Yatras, pilgrimage experiences, travel planning and related travel assistance.
Our website allows visitors to explore destinations, Yatra packages, travel information and contact us for personalised travel planning.
For the purposes of this Privacy Policy, “MyYatraa”, “we”, “us” or “our” refers to MyYatraa and its authorised representatives and service providers.
Contact Details
MyYatraa
Office #3, Al Thouraya Building, Sheikh Zayed Road,
Next to Mazaya Center, Dubai, UAE
Phone / WhatsApp: +971 50 639 5616
Email: [email protected]
We may collect personal information that you voluntarily provide to us when you:
The information we may collect includes:
Where required to arrange your travel, we may collect additional information such as:
We will only request information that is reasonably necessary for providing the requested travel service or assistance.
Where you make a payment to MyYatraa, payment information may be processed through our payment service providers or financial institutions.
We generally do not need to store complete credit or debit card details ourselves. Payment information may be handled directly by the relevant payment gateway or financial institution in accordance with its own privacy and security policies.
When you visit our website, certain technical information may be collected automatically, including:
This information may be used to understand how visitors use our website, improve website performance, maintain security and improve our services.
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and remember certain preferences.
Cookies may be used for purposes such as:
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.
We may use your personal information for the following purposes:
Because travel arrangements often require timely communication, MyYatraa may communicate with customers through email, telephone and WhatsApp.
This may include:
When communicating through third-party platforms such as WhatsApp, your information may also be subject to the privacy policies and terms of those platforms.
We do not sell or rent your personal information to third parties.
However, in order to provide travel services to you, we may need to share relevant information with trusted third parties and service providers, including:
We only aim to share information that is reasonably necessary for the relevant service or purpose.
Travel services frequently involve arrangements across different countries.
Where necessary to organise your Yatra, bookings or related services, your personal information may therefore be transferred to or accessed by service providers located outside the United Arab Emirates.
We take reasonable steps to ensure that information shared with service providers is handled appropriately and for legitimate business or service-related purposes.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
You should therefore avoid sending highly sensitive information through unsecured channels unless specifically requested by MyYatraa through an appropriate process.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
From time to time, MyYatraa may send information about:
Where required, we will obtain appropriate consent before sending direct marketing communications.
You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
Please note that you may continue to receive essential service-related communications, such as booking confirmations, payment information and important travel updates.
Our website may contain links to third-party websites, social media platforms, payment gateways or other external services.
MyYatraa is not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policies of any third-party website or service before providing your personal information.
Our services may involve family travel and bookings that include children.
Where information relating to a child is provided to us for the purpose of arranging travel, such information should be provided by or with the knowledge of the child’s parent or legal guardian.
We do not knowingly use children’s personal information for unrelated marketing purposes.
Subject to applicable laws and any relevant limitations, you may have rights relating to your personal information, including the right to:
To exercise a privacy right or make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
We rely on the information provided by you to arrange your travel services.
You are responsible for ensuring that the information you provide to us is accurate, complete and up to date, particularly information relating to passports, names, dates of birth, travel documents and other booking requirements.
Incorrect information may result in additional charges, booking changes, visa issues or other travel complications.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
MyYatraa
Office #3, Al Thouraya Building, Sheikh Zayed Road,
Next to Mazaya Center, Dubai, UAE
Phone / WhatsApp: +971 50 639 5616
Email: [email protected]
We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable law.
This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, to the extent applicable.
Any dispute concerning this Privacy Policy shall be subject to the jurisdiction of the applicable courts of Dubai, UAE, unless otherwise required by applicable law.
The applicable refund will be determined based on the date of cancellation relative to the scheduled departure date.
45 days or more before departure: 90% refundable
44–31 days before departure: 75% refundable
30–15 days before departure: 50% refundable
14 days or less before departure / No-show: No refund applicable
Please note that cancellation and refund terms may also be subject to the policies of airlines, hotels, transport providers, helicopter operators, and other third-party service providers involved in the booking. Any non-refundable charges already incurred may be deducted from the applicable refund.
The final refund amount will be calculated based on the cancellation date and the applicable terms for the specific booking.